Support Policy Page

JK Bean Bag Customer Support Policy

We're committed to providing exceptional support at every step of your shopping experience.  

How to Reach Us :
Social media platforms IG: @jk_beanbags , Tiktok: @jk_beanbags (Mon-Sat, 9am-6pm WAT)  
Email: [support@jkbeanbagsandmore.com.ng](mailto:support@jkbeanbagsandmore.com.ng) (Response within 24 hours)  
Showroom Visits: [47, Modupe young street, Thomas Estate, Ajah, Lagos] (By appointment)  

Our Support Guarantee
Pre-Purchase Assistance: Product recommendations, sizing help, and customization queries  
Order Support: Tracking, delivery updates, and payment issues  
Post-Purchase Care: Returns, exchanges, and product maintenance tips  
Technical Support: Assembly guidance and fabric care instructions  

Response Times
- Urgent Issues (e.g., damaged delivery): 2-4 business hours  
- General Inquiries: Within 24 hours  
- Returns Processing: 48 hours after item receipt  

After-Hours Support
For inquiries outside business hours:  
1.  send us a DM on social media platforms
2. Email [support@jkbeanbagsandmore.com.ng]
3. We'll respond first thing the next business day  

Customer Promise
- No automated responses - real human support  
- Personalized solutions (no copy-paste replies)  
- Follow-up until your issue is fully resolved